Testimonials ...

The following messages are just a few that we have received from our clients.... all are overseas riders who we have helped to buy new, top quality saddles from leading European Dealers, using our free saddlery advice service, which we first published in 2001 ...

10/04/15 ... Dear Fraser,  I want you to know I was beyond nervous buying a saddle outside of the US.  With all the crazy fraud stories you hear about... I was so scared.  You were so quick to get back to me regarding my concerns and gave me honesty feedback.   Just have to say.....You are amazing!  I have the saddle of my dreams and couldn't be happier.  My Kieffer arrived today and it fits my fat pony perfectly.  I am over the top happy and very appreciative of all you did to make this happen! I am planning on another new saddle and will be talking to you first!   Sincerely, LV (California, USA)
03/04/14 ... Hi Fraser, Just writing to say that we took delivery of our two new beautiful Antares jump saddles a couple of weeks ago and we couldn't be happier!! Thank you for your help and professionalism throughout the process and for the amazing price you obtained for us! Will not hesitate to recommend you to anyone I know looking for a European saddle in the future.
Kind regards, CallumB (Australia)

23/07/13 ... Saddle arrived within timeframe quoted and was everything I had expected and hoped for.  It was a total pleasure right from the initial contact with you and then all the way to receiving the saddle. I have been recommending The Tack Guide service to all that will listen!   Thanks again and thank you for the follow up   C.E. (Australia)
16/07/13 ...Thanks Fraser you have been an incredibly great help. Thanks again I will recommend you to friends T.K. (Australia)
04/05/13 ...Sorry I haven't had time to update you on my saddle. My Equipe Ek26 E-Carbon jumping saddle arrived around 2 weeks ago, and it looks great and my horse is also very pleased with it!  Your Equipe Dealer was helpful and quick to respond to my emails and requests. Thank you again for your invaluable help!   O.K. (Hong Kong)
28/02/13 ...Dear Fraser!   Thank you very much for your excellent job. I am very glad to work with you, it is easy, quickly and pleasantly, thanks!   Olga (Moscow, Russia)

15/02/13 ...Thank you for the fantastic reply.I totally understand what you are saying and appreciate your advice and assistance.  I will certainly recommend friends go directly to you first if they are looking for someone to do all the ground work for them and find them the best deals out there, great service!   RC (New Zealand)

13/02/13 ...Hi Fraser, Thanks so much for your help, you have been wonderful!  AR (Australia)

12/02/13 ...I was very happy with the service, and the saddler was very helpful. The purchasing procedure is sometimes much too complicated from HK so I was happy that the saddler was patient with us. He was very prompt and efficient from his side and we received the saddles quickly.   PJ (HongKong)

31/01/13 ...Hi Fraser, I just wanted to say thank you very much for all of your help in finding my new saddle. I will be emailing ***** to purchase my saddle.  I will be highly recommending you and Tack Guide to all of my friends. AO (Australia)

12/01/13 ...Hi Fraser, as always you have been very helpful   JB (USA)

10/01/13  ...thank you for your help Fraser, you have been a great help.  KF (UK)

27/11/12  I've been riding in my Prestige Roma Jump that I've purchased through you and at your recommendation for the last 6 months, and I love it. It's really well made and I feel like I got a lot of quality for the price. It's also really comfortable and I like where it puts my leg and seat. Everyone who rode in my saddle loved it as well and I got many compliments. I've recommended your services to some of my riding friends who were looking for saddles.   Thanks again for your services and I will definitely be buying my next saddle through you again!    ...LB in Canada
30/10/12  Wow thank you so much for such a quick and detailed reply! I should have emailed you in the first place! Thank you! I'm still trying to decide which of the 3 saddles I want, but will be in contact in the next few days once I do. Justine (Australia)
28/10/12  Thanks Fraser, I'm very impressed with your service !   Di (South Africa)
23/06/12  Working with Fraser from the TheTackGuide is like dealing with an old friend.  Fast and friendly emails, honest opinions, and helpful information along with competitive prices on the best saddles in Europe are what you can expect from this fantastic service. Over the last 8 years or so, my students and I have purchased 5 saddles through his contacts and every experience has been fabulous. If you are looking for a saddle, be sure to contact Fraser ....Kate Scheltema. GREEN GABLES FARM LLC  (USA)
19/06/12  Hey Fraser, Pleasure, its always good to be able to give good feedback! lol  I'd be more then happy to post a review of my saddle.   If any of my friends are looking for a saddle I will definitely tell them where to find you! ...SS. (Zimbabwe)
16/06/12  I have had great service from 'your Kieffer Dealer' since you introduced me to him. I am in fact waiting for saddle no. 2 to arrive.... I have had some great competition results in the Kieffer London and am attaching a photo of us placing 4th at my first 3DE at easter time. Will be attempting a higher grade at our next outing on 7,8 July.
I can speak most highly of your service, keep it up as Australians can really benefit by you. ...VH (Australia)
16/06/12  It was an absolute pleasure dealing with both yourself and 'your European Dealer'. He offered such outstanding service that I purchased both the Prestige Meredith D and Keiffer Wien from him. I am very pleased with both saddles and the competitive price. Since dealing with you I have recommended others to use your service.    Thank you again.  ..NM (Australia)
23/11/11  Thank you so much for all that information MB (Ireland)
01/11/11 Thank you for your help Fraser. Very much appreciated. JB (Australia)
31/10/11  That was quick! Fantastic. I d like to go ahead and buy it please:) AO (Australia)
21/09/11  Thank you so much for assisting me with so many questions? I apparently have chosen a very popular saddle but they found one for me.  In the next 10 days it should arrive and I will try and remember to let you know if 'Bentley' the horse likes it ! Thanks again for your service. LM (USA)
20/09/11  Thanks Fraser I'll contact the Dealer now. Really appreciate your service, it's been excellent. I will certainly recommend you and your company to clients and friends.  RM (Australia)

18/09/11  Dear Fraser, Thank you kindly for taking time to answer my question. The information wwas very helpful to me.  EC (USA)

17/09/11  Dear Fraser, Thank you for your reply and the good information you got for me.... your service is outstanding and I've told many of my friends about you (and only emailed one your details last night !) TN (Australia)

15/09/11  Thanks for everything Fraser, you have been a great help !!!  TB (Australia)

11/09/11  Hi, It's been a while, but I've purchased a couple of saddles from you in the past and was very happy, so am back for another one saddle!  DC (USA)

10/08/11  Thank you very much for your help.  Your company has a very good reputation here in Western Australia.  BB (Perth AUS)

23/07/10  Dear Fraser, today I finally received my new Kieffer Paris....well worth the wait. It is a beautiful saddle.Thanks for your help. If I'm ever in the market for another saddle I will certainly look at TheTackGuide again. You saved me a fortune. Regards JG (Australia)

20/02/10  Dear Fraser, i contacted you a few months ago in regards to wanting a new size 1, black Kieffer innsbruck saddle and you put me onto ....... just wanted to let you know i purchased one ........ and has arrived safely and is perfect. Thank you enormously for your help and referral to ****, you were a wonderful help, honest and efficient and i would recommend you to anyone. Very much appreciated. Thank you, regards, TN (Australia)

23/11/09  Thank you so much you have been exceedingly helpful ...AW (USA)

26/10/09  Thank you for your prompt reply. What wonderful customer service... PB(USA)

11/10/09  I have bought 2 saddles through Fraser. I received great service and a terrific price !  I would recommend this service to any serious buyer.   Paula (NH USA)

09/10/09  ... Hey Fraser...You are the best :-)   ECG (CA USA)

12/02/09  ...the saddle fits perfectly to my Lipizza.!!   I will certainly recommend you and *** to all my friends! IH (Finland)

11/02/09   I purchased a Zaldi Star via your service a few years ago.  And then another after that. I was thrillled with the savings, level of communication and service from the Dealer. I hope I can get that lucky again.   Katie W (USA)

08/11/08  Hi Fraser Yes, I had a great experience!!!  I bought the saddle from *** Saddlery, and it all went very smooth and I was very happy with your referral.  Thank you again!   Joellyn (USA)

13/10/08  You’re the best! JK (Las Vegas USA)

08/01/08  Hi Fraser,   Thank you very much for the information. I will contact *******.

You might be interested to know how ‘small the world is’. When you responded to me yesterday, your name seemed familiar even though you and I haven’t corresponded before.

Friends of mine had spoken about ‘a Fraser…” only the weekend before, being very satisfied customers of yours: JB, WC, both in Vancouver. J especially says her saddle is the best she’s owned, and that you were a delight to work with!!

Thanks again for your help; I will be in touch again should the need arise. Sincerely, Ruth (Canada)

08/11/07  Thank you Fraser, everything you did was a huge help and success.  Much appreciated! Vicky (USA)

08/11/07Hi there Fraser .... I ended up buying saddles from *** at ***** ... once again, brilliant service all round – thank you ...Regards Alison (New Zealand)

12/02/07  I purchased a Kieffer Wall Street from ******,and she made the whole process very simple. I would definitely deal with The Tack Guide and ****** again.  Sally (Australia)

07/02/07 Hi there!!!  We ordered a wonderful prestige saddle from ***** - she was helpful, informative, patient, and quick on delivery.  Thank you so much!!  I ride in it all the time and LOVE it!!!!   Your service is greatly appreciated.  Shauna (USA)

07/02/07  Your information was wonderful, thank you,  Sam (USA)

24/07/06  Thank you again and I will recommend your services they are great!    Jenna (USA)

10/07/06  Thanks so much for your help. I have let them know at ****** that you were the contact and kind and helpful.    Linda (USA)

11/04/06  Thank you for the information you gave me. It's very useful for me and I'm sure I'm not the only one who is so grateful!!!    KK (Bulgaria)

10/04/06  I have purchased a made to order saddle from you in the past for a different horse and am very happy with your service!  Thank you again,  VM (USA)  

23/03/06 Hi Fraser, Thank you so much for your help. I purchased a Stubben through you several years ago an have been very pleased with the service you offer. Looking forward to hearing from you,....Christine (USA)
27/03/06     Thank you again Fraser! Your follow up is impeccable… if only everyone could be more like you. J*** did email me… I’m just waiting to confirm prices and hopefully we’ll be set… and I’ll be happy riding in my new comfy saddle. : )

Take care… it’s been a pleasure hearing from you. … Gail (USA)

15/02/06    Hi Fraser!   I just wanted to let you know that I received my new Kieffer Orphee saddle today and it fit me and my horse beautifully!! I want to Thank you for your outstanding service and helping me to find the saddle I wanted. This is the second saddle I have obtained with your help and couldn't be a more satisfied customer!!! Thanks again!!! I look forward to doing more business with you in the future!! It only took 6 days from the time I placed my order to having the saddle arrive at my front door!!! How's that for service!!! : ) ..... Sincerely,  Corine (USA)
06/02/06  Hi, I cannot believe the saddle came so quickly! One of the perks of living in a small "horsey" town is that everyone knows you. This morning, (Sunday) I got a call from the local post master; she said they had a "saddle from ENGLAND(!) for me that came in last night and would I like to drop by and get it this morning rather than wait until tomorrow. I went over and gotit, took it to the barn, put it on my horse (fits us both beautifully), and rode for about 1 1/2 hours on the trails and cross country course. I absolutely love this saddle; my horse seems to approve also! My trainer is also thrilled with it. The quality is superb, and it feels "broken-in" straightaway.       I want to let you know how very much I appreciate your wonderful customer service. You answered all my questions promptly and your attention to detail was greatly appreciated. Once again, thank you for your expertise and service!   Best regards,   DB (USA)
31/12/05 Dear Fraser....I wanted to thank you for your fantastic customer service in helping me find the perfect saddle for my horse.You were a constant source of information and guidance even though I was writing to you all the way from Australia. I sincerely appreciate your generosity and time and have no hesitation in recommending you to anyone looking to purchase anything horse related.
Best wishes for a fabulous New Year and thanks again for your help. ...JS (Australia)

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Working with Fraser from The Tack Guide is like dealing with an old friend. Fast and friendly emails, honest opinions, and helpful information along with competitive prices on the best saddles in Europe are what you can expect from this fantastic service. Over the last 8 years or so, my students and I have purchased 5 saddles through his contacts and every experience has been been fabulous. If you are looking for a saddle, be sure to contact Fraser.

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