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 Testimonials ...

... a few comments from riders we have helped buy new saddles from our top European Dealers


19/01/12 ...Thank you so much for your time and fantastic service. I'm very happy with the saddle and will highly recommend you to other people who would be looking to import a saddle.  Trish (Australia) ... 

18/01/12 ... You're a superstar Fraser!  Steph (Australia)

10/08/11  ....Thank you very much for your help.  Your company has a very good reputation here in Western Australia.  BB (Perth AUS)

23/07/10  ...Dear Fraser, today I finally received my new Kieffer Paris....well worth the wait. It is a beautiful saddle.Thanks for your help. If I'm ever in the market for another saddle I will certainly look at TheTackGuide again. You saved me a fortune. Regards JG (Australia)

20/02/10  ...Dear Fraser, i contacted you a few months ago in regards to wanting a new size 1, black Kieffer innsbruck saddle and you put me onto ....... just wanted to let you know i purchased one ........ and has arrived safely and is perfect. Thank you enormously for your help and referral to ****, you were a wonderful help, honest and efficient and i would recommend you to anyone. Very much appreciated. Thank you, regards, TN (Australia)

23/11/09  Thank you so much you have been exceedingly helpful ...AW (USA)

26/10/09  Thank you for your prompt reply. What wonderful customer service... PB(USA)

11/10/09  I have bought 2 saddles through Fraser. I received great service and a terrific price !  I would recommend this service to any serious buyer.   Paula (NH USA)

09/10/09  ... Hey Fraser...You are the best :-)   ECG (CA USA)

12/02/09  ...the saddle fits perfectly to my Lipizza.!!   I will certainly recommend you and *** to all my friends!  IH (Finland)

11/02/09   I purchased a Zaldi Star via your service a few years ago.  And then another after that. I was thrillled with the savings, level of communication and service from the Dealer. I hope I can get that lucky again.   Katie W (USA)

08/11/08  Hi Fraser Yes, I had a great experience!!!  I bought the saddle from *** Saddlery, and it all went very smooth and I was very happy with your referral.  Thank you again!   Joellyn (USA)

13/10/08  You’re the best! JK (Las Vegas USA)

08/01/08  Hi Fraser,

  Thank you very much for the information. I will contact *******.

You might be interested to know how ‘small the world is’. When you responded to me yesterday, your name seemed familiar even though you and I haven’t corresponded before.

Friends of mine had spoken about ‘a Fraser…” only the weekend before, being very satisfied customers of yours: JB, WC, both in Vancouver . J especially says her saddle is the best she’s owned, and that you were a delight to work with!!

   Thanks again for your help; I will be in touch again should the need arise.

Sincerely, Ruth (Canada)

08/11/07  Thank you Fraser, everything you did was a huge help and success.  Much appreciated! Vicky (USA)

08/11/07Hi there Fraser

.... I ended up buying saddles from *** at ***** ... once again, brilliant service all round – thank you




(New Zealand)

12/02/07  I purchased a Kieffer Wall Street from ******,and she made the whole process very simple. I would definitely deal with The Tack Guide and ****** again.  Sally (Australia)

07/02/07 Hi there!!!  We ordered a wonderful prestige saddle from ***** - she was helpful, informative, patient, and quick on delivery.  Thank you so much!!  I ride in it all the time and LOVE it!!!!   Your service is greatly appreciated.  Shauna (USA)

07/02/07  Your information was wonderful, thank you,  Sam (USA)

24/07/06  Thank you again and I will recommend your services they are great!    Jenna (USA)

10/07/06  Thanks so much for your help. I have let them know at ****** that you were the contact and kind and helpful.    Linda (USA)

11/04/06  Thank you for the information you gave me. It's very useful for me and I'm sure I'm not the only one who is so grateful!!!    KK (Bulgaria)

10/04/06  I have purchased a made to order saddle from you in the past for a different horse and am very happy with your service!  Thank you again,  VM (USA)  

23/03/06     Hi Fraser, Thank you so much for your help. I purchased a Stubben through you several years ago an have been very pleased with the service you offer. Looking forward to hearing from you,....Christine (USA)

27/03/06     Thank you again Fraser! Your follow up is impeccable… if only everyone could be more like you. J*** did email me… I’m just waiting to confirm prices and hopefully we’ll be set… and I’ll be happy riding in my new comfy saddle. : )  Take care… it’s been a pleasure hearing from you. … Gail (USA)

15/02/06    Hi Fraser!   I just wanted to let you know that I received my new Kieffer Orphee saddle today and it fit me and my horse beautifully!! I want to Thank you for your outstanding service and helping me to find the saddle I wanted. This is the second saddle I have obtained with your help and couldn't be a more satisfied customer!!! Thanks again!!! I look forward to doing more business with you in the future!!  It only took 6 days from the time I placed my order to having the saddle arrive at my front door!!! How's that for service!!! : ) .....Sincerely,  Corine (USA)

06/02/06  Hi, I cannot believe the saddle came so quickly! One of the perks of living in a small "horsey" town is that everyone knows you. This morning, (Sunday) I got a call from the local post master; she said they had a "saddle from ENGLAND(!) for me that came in last night and would I like to drop by and get it this morning rather than wait until tomorrow. I went over and gotit, took it to the barn, put it on my horse (fits us both beautifully), and rode for about 1 1/2 hours on the trails and cross country course. I absolutely love this saddle; my horse seems to approve also! My trainer is also thrilled with it. The quality is superb, and it feels "broken-in" straightaway.
I want to let you know how very much I appreciate your wonderful customer service. You answered all my questions promptly and your attention to detail was greatly appreciated. Once again, thank you for your expertise and service!
Best regards,

31/12/05 Dear Fraser....I wanted to thank you for your fantastic customer service in helping me find the perfect saddle for my horse.You were a constant source of information and guidance even though I was writing to you all the way from Australia. I sincerely appreciate your generosity and time and have no hesitation in recommending you to anyone looking to purchase anything horse related.
Best wishes for a fabulous New Year and thanks again for your help. ...JS (Australia)